4N18-026 Reservations Sales Agent (Call Centre)
Air North, Yukon's Airline

Apply by E-mail

Posted: 03-06-2018

Closes: 03-20-2018


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Employment Opportunity
Reservations Sales Agent (Call Centre)

Competition#: 4N18-026
Wage: $15.00 (or commensurate with experience)
Hours of Work: Permanent Full-time (35-40 hours per week)
Location: Whitehorse, Yukon
Closing Date: Tuesday, March 20, 2018 (1700 PST)

Air North, Yukon's Airline is a growing Airline based in Whitehorse, Yukon that offers its employees a top-tier benefits package that includes competitive salaries, extended health and dental, Group RRSP plans and extensive travel perks with various carriers hosted through MyID Travel.

Air North, Yukon's Airline has always taken pride in providing the most authentic Yukon hospitality experience to all its customers. In 2016 Air North, Yukon's Airline was named the second most-loved airline in the world. This is a testament to the dedication and hard work of Air North's employees and the loyalty of their customers. Air North has scheduled service between Whitehorse, Vancouver, Kelowna, Calgary, Edmonton, Ottawa, Yellowknife and Victoria (starting May 2018).

It's not just about answering phone calls and booking tickets or responding to inquiries. It's about the excitement when speaking with the sweet elderly man flying to see his granddaughter for the first time, or the compassion when a young couple needs to get to an ill family member on the next available flight. Often as the initial point of contact, our Reservations Sales Agents provide some of the friendliest and caring customer service in the industry. With the thousands of phone calls handled each year, the Call Centre is a hub of energy and activity, and requires knowledge of the entire company and its operations. A positive, professional attitude and the ability to work in a team environment are required in this fast-paced environment.


Would you describe yourself as having:
• Excellent written/oral communication skills with strong listening skills
• Exceptional organizational, time management and exceptional attention to details skills
• Able to work independently as well as in a team
• Able to deal with constant interruptions, distractions, time pressure and concurrent demands
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Additional languages desirable
• Natural ability to establish rapport with people over the telephone
• Strong computer/keyboarding skills (MS Word, Excel; ETARs an asset)
• Proven problem solving skills and ability to empathize with customers
• Excellent organizational skills and ability to work efficiently under demanding time constraints
• Must demonstrate a passion for providing outstanding customer service
• Ability to make a customer's experience friendly, fun and memorable
• Most importantly, a good sense of humour and likes to have fun

Qualifications/Conditions of Employment:
• Grade 12 High School Diploma or equivalent
• Able to perform all duties under stressful conditions beyond the employee's control
• Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada
• Minimum two (2) years of customer service experience
• Previous reservations or call centre experience an asset

We wish to express our appreciation to all applicants for their interest in this position. Due to the substantial volume of applications we receive, only candidates selected for an interview will be contacted. Applicants must clearly indicate that they meet the minimum qualifications to be considered for a position.

Contact Information: Air North Human Resources

Quoting competition #4N18-026, please submit your resume and cover letter to the Human Resources Department by Tuesday, March 20, 2018 (1700 PST).

By Email: careers@flyairnorth.com
By Fax: (867)456-3111
In Person: 150 Condor Road, Whitehorse, Yukon

For More Information Contact: Air North Human Resources
By Phone: (867)668-2228 ext 446



Positions open: 2
Hours per Week: 35 to 40
Wage: $15.00 per hour

Full Time Permanent

Application Process

Applicants must include:
  • Resume
  • Cover letter

Apply to: Air North Human Resources
Fax: +1 (867) 456-3111
In Person:
150 Condor Road, Whitehorse, Yukon Y1A 0M7