Night Accommodation Supervisor NOC#6313
Yukon Inn

Apply by E-mail

Posted: 02-05-2020

Closes: Until filled

 

Yukon Inn.JPG

#220

We are looking for a Night Supervisor for a busy hotel in downtown Whitehorse.

Job Description:

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
• Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests' cars and other responsibilities to ensure all requirements are met during our guests stay.
• Must actively participate in the decision-making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
• Ensure the accurate completion of the daily night audit in a timely fashion.
• Must be able to perform the full night audit.
• Oversee preparation of daily summary reports.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
• Should Show Initiative, Problem Solving, Staff Training, Team Leading.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Be aware and able to enforce all fire-life-safety procedures.
• Remain current in all updates with regards to new procedures and training.
• Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

Contact Information: Joe Beckett

Apply with cover letter, resume, and references:
By Email: info@yukoninn.com

 



Details

Positions open: 1
Hours per Week: 40
Wage: $22/hour
Availability:

Full Time Weekends Variable Permanent

Application Process

Applicants must include:
  • Resume
  • Cover letter
  • References

Apply to: Joe Beckett