Warranty/Service Writer
Fraserway RV

Apply by E-mail

Posted: 07-20-2020

Closes: Until Filled


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Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

Fraserway RV is Canada's largest vertically integrated RV Company. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customers' vacation dreams are realized.

We are looking for high caliber people who can help us defy convention and go beyond the status quo as a Warranty/Service Writer. This is a Full Time, Permanent position for our Whitehorse YT Dealership.

The ideal candidate will also fit the employer brand well, meaning they must be Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words).

Job Description/Duties:
Job Responsibilities include but are not limited to:
• Discussing warranty concerns with customer and RV Service Technician
• Starting initial contact with the manufacturer to describe warranty concern
• Providing the manufacturer with digital pictures of defect and estimate of repair hours needed to complete the task
• Preparing documentation under the appropriate job on the work order
• Placing all warranty parts orders (including obtaining approval from manufacturer, ordering, receiving and signing them out to the proper work order)
• Ensuring manufacturers are billed accurately
• Scheduling service customer appointments and ensuring follow up with your customers
• Completing work order and collecting payment for work once service is complete
• Performing additional duties as directed

To be successful in the job role, you must:
• Have warranty Administration training and/or experience
• Have customer service experience and be service orientated
• Have excellent communication skills
• Be a strong team player
• Have the ability to prioritize and stay organized
• Have problem solving and analytical skills
• Have the ability to multitask in a fast paced environment
• Have secondary education and or related experience
• Must be able to work on Saturdays (depending on days of operation)Related

In addition to becoming part of an exceptional team, we also offer:
• Industry leading wages
• Company paid Extended Health and Dental Benefits
• Basic Life Insurance
• Dependent Life Insurance and Long Term Disability Benefits
• Prescription Drugs
• Medical Supplies
• An Employee Assistance Program at no cost to an employee
• Access to our company matching RRSP plan
• RV Rental Discounts for staff
• Employee Bursary Program
• Company Matching World Vision Child sponsorship program

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Apply with resume:
By Email: aanchal.sethi@fraserway.com
In Person: Fraserway RV 9039 Quartz Rd, Whitehorse, YT



Positions open: 1
Hours per Week: Full-Time
Wage: DOE

Full Time Permanent

Application Process

Applicants must include:
  • Resume

Apply to: Human Resources
In Person:
Fraserway RV, 9039 Quartz Rd., Whitehorse, YT