Employment Central - Visitor Experience Team Leader III

Visitor Experience Team Leader III

Parks Canada Agency

Closing date: 29 March 2023 - 23:59, Pacific Time

Who can apply: Persons employed or residing in Whitehorse, YT and within a 500 kilometre radius of Whitehorse, YT who have a legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.


Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

👉 Isolated Post Allowance: approximately $3,989/year to $6,503/year prorated to length of contract

👉 Vacation Travel Assistance: approximately $752.85/year prorated to length of contract per employee & eligible dependents, including spouse/common-law partner


Do you enjoy working outdoors? Do you want to spend a summer in the beautiful backcountry of northern BC on the Chilkoot Trail? Are you passionate about connecting visitors to our natural and cultural heritage? Are you someone who can provide strong leadership to a team of dedicated and passionate individuals? If yes, then this might be the job for you!

In this position, you will provide leadership to a team of five throughout the summer. You will supervise and coordinate semi-skilled and general labour maintenance and repair work; train staff, and provide leadership in workplace health, wellness and safety. You will also be asked to perform administrative tasks including managing budgets, work plans, contracts, and small-to-medium sized projects.

The successful candidate in this position will be working in the backcountry for extended periods throughout the summer, in close quarters with the rest of the team.

We are looking for a superstar who can be a true leader!

Work environment

The Yukon Field Unit is one of the most diverse field units across the country.

Geographically dispersed over 1200km across the Yukon, northern BC, and into Alaska, we offer a one-of-a-kind experience for visitors and staff. Our sites offer diverse and varied opportunities to explore Yukon’s beautiful landscape – from the glorious SS Klondike National Historic Site in Whitehorse, to the fabled Chilkoot Trail National Historic Site, to Canada’s largest ice field and extreme peaks in Kluane National Park and Reserve, extending to the colorful Klondike National Historic Sites in Dawson, to Vuntut National Park located above the Arctic Circle.

Our Field Unit staff are truly outstanding and remarkable; over 90% of them feel their job is a good fit with their skills and interests, understand how their job contributes to larger agency goals and objectives, and truly enjoy their work.

As a Field Unit, diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

We welcome you to be part of our fantastic team!

Intent of the process

The intent of this process is to staff a 6 month term position from May until October.

For this process, we expect to conduct the interview and other assessments in the month of April.

This process will be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: 1

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

An acceptable combination of education, training, experience and/or knowledge relevant to the position, typically equivalent to the education received during a post-secondary school diploma.

  • Experience in supervising staff and leading diverse teams (hiring, scheduling, work planning, occupational health and safety, and performance management)
  • Experience in working within multifunctional and/or multidisciplinary teams that include stakeholders or partners (e.g., committees, cooperating associations, teachers, school boards, communities and first nations partners, etc.)
  • Experience preparing, coordinating and managing moderate to complex project plans and budgets
  • Experience living and/or working in outdoor field conditions (i.e., travelling on the land, field/backcountry/trip guiding)

The following will be applied / assessed at a later date (essential for the job)

English essential

  • Knowledge of the natural and cultural history of the Chilkoot Trail National Historic Site.

  • Ability to identify hazardous or potentially hazardous situations and take appropriate action to maintain a safe environment for others and self
  • Ability to lead with integrity and inclusion while helping others achieve excellent results
  • Ability to develop, implement, evaluate and adjust plans to reach goals, while ensuring the optimal use of resources
  • Ability to manage resources (time, financial, human, physical and information) to achieve planned goals
  • Ability to establish and maintain effective working relationships with a wide variety of colleagues within the organization and with external organizations

  • Inclusiveness
  • Personally connects with people
  • Integrity and respect
  • Communicates effectively (written and oral)
  • Sound judgement
  • Makes things happen

The following may be applied / assessed at a later date (may be needed for the job)


The following additional qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening applications, during the interview or for determining right fit for this selection process. So, in your application, please describe if and how you meet any of the following criteria:

Additional Experience:
  • Experience working in and delivering services to a northern and/or isolated community
  • Experience planning, developing, implementing and monitoring programs, activities, operations, services or facilities related to visitor experience

This position requires the incumbent to:
  • work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation
  • wear a Parks Canada uniform
  • hike long distances including multi-day hikes
  • work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required
  • work and/or travel off roads and paths, with limited communication and emergency response capacity, in various meteorological and environmental conditions (e.g., cold, hot, rain, biting insects, noxious weeds, uneven terrain)
  • Obtain and maintain a valid Wilderness advanced first aid certificate (40 hr)

Conditions of employment

Reliability Status security clearance
  • Possess and maintain a valid Yukon Class 5 driver’s license or equivalent
  • Must undergo and pass pre-placement and periodic medical checks (when position is located in an area classed as isolated and remote, a pre-employment medical examination of an individual and his/her dependants may be required)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Your personal suitability and your ability to communicate in writing may be assessed throughout the process, including but not limited to your responses to the screening questions or your resumé.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons are entitled to participate in the appointment process in the official language of their choice.

Successful candidates who are hired from this process will not be relocated or considered to be on travel status.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Nirmolak Kang

Employment Central is operated by Judy L Corley Consulting Inc. and is funded by Government of Yukon, Economic Development and Service Canada