Employment Central - Visitor Services Attendant

Visitor Services Attendant

Parks Canada Agency

Description/Duties
Reference number: CAP22J-020293-000033
Selection process number: 2022-CAP-YU-KNPR-EA-TERM-65

Parks Canada - Yukon Field Unit - Kluane National Park and Reserve
Haines Junction (Yukon)
GS-MPS-04 - Visitor Services Attendant
May - September 2023
$24.39 to $26.51 per hour (per hour, plus applicable Isolated Post Allowance; salary under review)

Closing date: 29 January 2023 - 23:59, Pacific Time

Who can apply: Persons residing within 200 km radius of Haines Junction, YT who have a legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

In the spirit of the Yukon Umbrella Final Agreement, preference may be given to qualified Champagne and Aishihik First Nations and Kluane First Nation beneficiaries. We encourage applicants to self-identify.

Important messages


We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Isolated Post Allowance: approximately $9,601/year to $16,002/year

Vacation Travel Assistance: approximately $752.85/year prorated to length of contract per employee & eligible dependents, including spouse/common-law partner.

💻 HOW TO APPLY

💻 Apply online (through the link in the box above)

OR

📧 Apply via email – send us your resume to hr-yukon@pc.gc.ca – please make sure to include “Visitor Services Attendant - Haines Junction” in the email subject line

OR

💼 Drop off your resume at our office located at:

Haines Junction:
Parks Canada Administration and Operations Building
119 Logan Street, Haines Junction, YT
If the doors are locked, phone: 867-634-5248

OR

Whitehorse:
Parks Canada Office, Elijah Smith Building
Suite 205, 300 Main Street, Whitehorse, YT

Duties


As the visitor services attendant, you will provide orientation, information and interpretation on the natural and cultural history of the park and surroundings; respond to visitors queries from (2) visitor centres, complete backcountry registrations, provide safety information for various park activities including rules and regulations, Superintendents orders, and regulations in the National Parks Act, help visitors trip plan and advise on day use activities.

Additionally, you will use an automated cash system, and complete sales reports, complete a variety of administrative duties including inputting statistics, checking people into accommodations, completing some janitorial tasks, answering written visitor information requests/comments, completing inventories, etc.

You will be the face of Parks Canada - the first to greet and welcome visitors to our visitor centres and help them connect to the natural and cultural heritage of the area!

Work environment


The Yukon Field Unit is one of the most diverse field units across the country.

Geographically dispersed over 1200km across the Yukon, northern BC, and into Alaska, we offer a one-of-a-kind experience for visitors and staff. Our sites offer diverse and varied opportunities to explore Yukon’s beautiful landscape – from the glorious SS Klondike National Historic Site in Whitehorse, to the fabled Chilkoot Trail National Historic Site, to Canada’s largest ice field and extreme peaks in Kluane National Park and Reserve, extending to the colorful Klondike National Historic Sites in Dawson, to Vuntut National Park located above the Arctic Circle.

Our Field Unit staff are truly outstanding and remarkable; over 90% of them feel their job is a good fit with their skills and interests, understand how their job contributes to larger agency goals and objectives, and truly enjoy their work.

As a Field Unit, diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

We welcome you to be part of our fantastic team!

Intent of the process


We are currently looking to create a list of qualified candidates for vacancies in the upcoming season with Kluane National Park and Reserve in the Yukon Field Unit.

Target Assessment dates: February 2023.

This process will be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: Number to be determined

Information you must provide


Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


EDUCATION:
A secondary school diploma or Public Service Commission approved alternatives or acceptable combination of education, training and experience relevant to position.
EXPERIENCE:
• Experience in interacting with the public in a reception/orientation capacity
• Experience in handling cash and operating point of sales
• Experience in maintaining/restocking supplies and equipment
• Experience in the maintenance of facilities

The following will be applied / assessed at a later date (essential for the job)


Various language requirements
Various - bilingual requirements and English Essential

KNOWLEDGE:
• Knowledge of Parks Canada operations, outdoor recreation and public safety issues as it relates to Kluane National Park and Reserve
• Knowledge of cultural history and cooperative management of Kluane National Park and Reserve
• Knowledge of point of sale and related computerized applications used to provide cashier services, prepare sales reports, compile statistics etc.

ABILITIES:
• Attention to detail- Working in a conscientious, consistent and thorough manner
• Client focus- Providing service excellence to the public
• Teamwork- working collaboratively with others to achieve organizational goals
• Multi Task- staying on top of multiple tasks and helping a variety of clientele simultaneously

PERSONAL SUITABILITY:
• Inclusiveness
• Personally connects with people
• Integrity and respect
• Communicates effectively (written and oral)
• Takes Responsibility
• Exercises sound Judgement

The following may be applied / assessed at a later date (may be needed for the job)


The following additional qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening applications, during the interview or for determining right fit for this selection process. So, in your application, please describe if and how you meet any of the following criteria:

ADDITIONAL EXPERIENCE:
• Experience working in and delivering services to a northern and/or isolated community

OPERATIONAL REQUIREMENTS:
This position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds
• Be exposed to variable weather conditions
• Be exposed to noxious odors from car fumes; to dust, cleaning products and wet conditions
• Occasionally demonstrate tasks to others
• Work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays.
• Wear a Parks Canada uniform as per the uniform policy and/or dress in period costume, as per Parks Canada requirements.

Conditions of employment


Reliability Status security clearance

• Mobility, usually associated with a driver's license, to travel to different work sites
Or
Possess and maintain a valid Yukon Class 5 driver’s license or equivalent

Other information


The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Your personal suitability and your ability to communicate in writing may be assessed throughout the process, including but not limited to your responses to the screening questions or your resumé.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

We thank all those who apply. Only those selected for further consideration will be contacted.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information


Nirmolak Kang hr-yukon@pc.gc.ca

Employment Central is operated by Judy L Corley Consulting Inc. and is funded by Government of Yukon, Economic Development and Service Canada