Employment Central - Whitehorse Station Supervisor

Whitehorse Station Supervisor

CanaDream Inc.

A New Career Awaits You!

Are you an experienced, confident and driven supervisor with robust leadership and analytical skills looking for a great opportunity to work for one of Canada’s largest RV companies? Do you thrive in cohesive work environments, leading by example, supervising people and going the extra mile to exceed Guests’ expectations? If you are, look no further as CanaDream is seeking a station supervisor to oversee a small team of energetic and highly motivated employees at our Whitehorse location during the busy summer months and work in our call center when the station closes in October.

Our Whitehorse station is in what might be the most spectacular territory in Canada. We have a long history in the Yukon, and we host several thousand amazing Guest experiences every summer. The role of Whitehorse Station Supervisor is made for individuals who are not afraid of the spotlight and take pride in delivering outstanding Guest experiences. They are energized by the adrenaline rush of working in a fast-paced, challenging environment and connecting and building rapport with Guests from all over the world.

What’s in It for You:

In addition to joining a dynamic and supportive team, you will receive a competitive compensation package including competitive salary, benefits, tuition assistance, station incentives, staff discounts, growth opportunities, comprehensive training and much more!

Position Summary:

The Station Supervisor is our version of a Superhero, as they are fully responsible for the team, the day-to-day operation and are guardians of our Guest experience culture. The successful candidate must possess and demonstrate daily:

  • Robust leadership skills, high personal and professional standards with a willingness to commit to established processes and procedures are required.
  • Hands-on leadership with a solid knowledge of RV’s (new & used).
  • Finance and fixed operations. 

Job Duties:

Call Center Responsibilities

During the winter months, you will be responsible for the following tasks:

  • Helping Guests select the right RV for their trip, moving efficiently together to a successful booking.
  • Creating and sending quotes using the CanaDream quoting application.
  • Contacting Guests to thank them, solicit feedback, and /or invite them to be our Guests again.
  • Confirming Guest reservations and processing payments.
  • Providing service and support to on-road Guests when needed.
  • Forwarding service inquiries to our on-call technical staff promptly.

Operational/Resource Management Responsibilities

  • Overseeing the day-to-day leadership and execution of tasks.
  • Creating a sense of ownership by providing clear expectations, control of resources, responsibilities, and coaching; offering assistance without removing responsibility.
  • Making management decisions in line with CanaDream’s policies, procedures and other relevant guidelines to ensure consistency.
  • Assuming responsibility for the overall performance, profitability, growth, direction and success of the station.

Personnel, Policies & Practices Responsibilities

  • Determining staffing requirements and ensuring the team is scheduled according to station needs and budgetary requirements.
  • Enforcing training as implemented by head office – actively coaching employees to continuously improve their skills and contribution to CanaDream.
  • Distributing company-wide communications to applicable staff in a timely manner.
  • Teaching and coaching employees to think “how can we make things better for Guests, Customers and for CanaDream.”
  • Motivating and instilling a sense of pride and ensuring all employees perform their role with an attitude of “It’s our pleasure” and “We are happy to.”
 Robust and proven leadership skills.

  • Self-directed and results-oriented.
  • Excellent written, verbal and electronic communication skills.
  • 3-5 plus years of experience in business operations.
  • Excellent planning, analytical and forecasting skills.
  • Ability to build and maintain positive working relationships to achieve goals.
  • Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance the organization’s effectiveness.
  • Excellent organizational, strategic planning and implementation skills.
  • Detail oriented with the ability to follow through.

Experience Canada at your own pace

If you like the sound of all of this and are ready for a challenging yet rewarding role within a supportive team, and you believe you possess the required skills and experiences, then please apply to https://www.canadream.com/careers/job-openings/ 

Employment Central is operated by Judy L Corley Consulting Inc. and is funded by Government of Yukon, Economic Development and Service Canada